Privacy Policy

Last updated: February 2026

1. Introduction

CoreSo (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at coreso.ca or use our services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

  • Contact Information: Name, email address, phone number, and company name when you fill out forms, request a quote, or book a consultation.
  • Account Information: Email and password when you create a client portal account.
  • Project Information: Details about your business needs, project requirements, files, and communications shared through our portal.
  • Payment Information: Billing details provided for our services (processed through secure third-party payment processors).

Information Collected Automatically

  • Usage Data: Pages visited, time spent on pages, and navigation patterns.
  • Device Information: Browser type, operating system, and screen resolution.
  • Cookies: Small text files stored on your device to improve your experience (see Section 6).

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our web development services
  • Communicate with you about your projects, quotes, and consultations
  • Send you service-related emails (confirmations, status updates, support responses)
  • Process your account registration and manage your portal access
  • Respond to your inquiries and support requests
  • Improve our website and user experience
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your personal information only in the following circumstances:

  • Service Providers: With trusted third-party services that help us operate our business (e.g., email delivery, hosting, analytics), who are bound by confidentiality obligations.
  • Legal Requirements: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
  • With Your Consent: When you have given us explicit permission.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

  • Account Data: Retained while your account is active and for a reasonable period afterward.
  • Project Files: Retained for the duration of our business relationship plus 2 years, unless you request earlier deletion.
  • Contact Form Submissions: Retained for up to 3 years.
  • Analytics Data: Retained in aggregated, anonymized form.

6. Cookies

Our website uses cookies and similar technologies to:

  • Essential Cookies: Enable core functionality such as authentication and security. These cannot be disabled.
  • Functional Cookies: Remember your preferences and settings (e.g., cookie consent choice).
  • Analytics Cookies: Help us understand how visitors use our website so we can improve it.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Access controls limiting data access to authorized personnel
  • Regular security reviews of our systems

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information held by us
  • Correct inaccurate or incomplete information
  • Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
  • Request deletion of your personal information
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at the details below.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: